Privacy policy

At Kolejkowo, we respect users’ privacy and safeguard the data entrusted to us.
In our online services, we follow the principle that user security is our priority, and data are collected only to the extent necessary to use our websites, purchase tickets, or process a user’s inquiry.

This policy explains how we process user data and applies to all Kolejkowo online services, namely:

the website at kolejkowo.pl,
the online ticket sales system at bilety.kolejkowo.pl.

Cookies

Kolejkowo websites use cookies. This means that, in some cases, small files are stored on the computers and mobile devices of visitors to our pages—according to the user’s browser settings.

Cookies on Kolejkowo websites are used for:

functional purposes – to improve the usability of the site,
analytical purposes – to analyze anonymous visit statistics in Google Analytics,
marketing purposes – to report anonymous on-site events (conversions, e.g., purchasing a ticket online or submitting a form) and to create remarketing lists that help tailor our online advertising to users’ preferences.

Users can block the saving of cookies from Kolejkowo websites by changing their web browser settings.

Personal Data

In the cases listed below, the administrator of Kolejkowo’s online services collects certain personal data. This occurs with the user’s full knowledge and consent and is connected with the fulfillment of a specific inquiry/request. The Data Controller of personal data processed via Kolejkowo’s online services is KOLEJKOWO SA, ul. Legnicka 2, 58-506 Jelenia Góra.

Users’ personal data are collected when:

an inquiry is sent via one of the available forms on kolejkowo.pl,
tickets or vouchers are purchased online via bilety.kolejkowo.pl.

Personal data collected in this way are transmitted to the Controller via the encrypted HTTPS protocol and are not disclosed externally or used for purposes other than fulfilling the given purchase or inquiry.

User Rights

A user whose data are processed may exercise the following rights, in particular:

right of access to data,
right to rectification,
right to data portability,
right to restriction of processing,
right to erasure (right to be forgotten).

To exercise requests and inquiries related to the processing of personal data, please contact the Data Protection Officer at the following email address: bhpasekuracja@gmail.com